Alberto Arcones Muñoz

IT Support and Software Implementation Specialist.

Support and implementation technician with almost a year and a half at the Lefties (Inditex) distribution centre, working for T-Systems. I rolled out warehouse applications, traced their errors through logs and databases, and saw every incident through from start to finish. I'm now looking for my next role in technical support or software implementation.

See projects Get in touch

Borox, Toledo, Spain
Available to start immediately, full-time
LinkedIn
GitHub

Education.

Sep 2022 – Jun 2024

Higher Technical Diploma in Cross-Platform Application Development

IES Azarquiel, Toledo

Java programming, databases with MySQL and PL/SQL, web development with HTML5, CSS3, JavaScript and Bootstrap, version control with Git, and Windows and Linux system administration.
- Java
- MySQL
- PL/SQL
- HTML5
- CSS3
- JavaScript
- Git
- Linux
Talento Digital Programme: Cybersecurity and CyberOps Associate

EOI and Cisco

IT security, social engineering, threats and attacks, vulnerabilities and defence mechanisms, wireless network security and cybersecurity controls in the workplace.
- Cybersecurity
- CyberOps
- Networking
Power BI Specialist

OpenWebinars

Analysing and interpreting data, and making data-driven decisions with Power BI.
- Power BI
- Data analysis

Skills

Software implementation and configuration
Technical support
Error analysis and troubleshooting
SQL and PL/SQL
IBM DB2
PostgreSQL
Python
Power BI
Retool
Grafana and Loki
Docker
Git and GitHub
JavaScript
Java
Linux
Jira and Remedy
Customer service

Languages

Work experience.

May 2025 – Sep 20261 year, 5 months

Software Implementation Specialist

T-Systems, Inditex project, Lefties distribution centre, Toledo
- Rolled out, configured and maintained the warehouse management applications at the distribution centre.
- Detected and diagnosed module errors by analysing logs, traces and communication between systems.
- Supported users and resolved incidents, tracking tickets in Jira and Remedy.
- Wrote SQL and PL/SQL queries on IBM DB2 to check and analyse operational data.
- Built internal tools to improve processes, such as operational dashboards and automated workflows in Retool.
- Worked with development teams and documented incidents with corrective and preventive actions.
- Implementation
- Technical support
- SQL
- PL/SQL
- IBM DB2
- Grafana
- Jira
- Remedy
- Retool
Apr 2024 – Jun 20243 months

Cross-Platform Application Developer (internship)

Kanzan Tech, Remote
- Developed a bus tracking system with the OutSystems low-code platform.
- OutSystems
- Low-code

Projects.

Personal project, 2026

PC diagnostics tool

Windows desktop tool that checks a computer in seconds and produces a report ready to attach to a support ticket, with the issues found sorted by severity.

Uses PowerShell to collect the state of disks, memory, network, printers, services, the event log, antivirus and updates, and runs connectivity checks. The report lets you copy a summary into the ticket or save it as a PDF. Includes tests and a GitHub Actions workflow that builds the .exe and runs it on a real Windows machine.

Python
PowerShell
tkinter
HTML
PyInstaller
GitHub Actions

Download Source code

The diagnostics tool window next to the generated report, showing warnings for an almost full disk, a pending restart and an offline printer

MoureDev's “El Nuevo Programador” course, 2026

Study journal built with AI agents

Web app to log study sessions and keep track of your consistency: streak, stats, a 52-week heatmap, time split by topic and a weekly goal.

Built with Spec-Driven Development and a multi-agent setup in OpenCode (planner, implementer, reviewer and coordinator): every feature starts from a spec, a plan and verifiable tasks. The logic is kept separate from the DOM and covered by 37 tests with node:test.
- JavaScript
- HTML5
- CSS3
- node:test
- OpenCode
- AI agents
- Spec-Driven Development
Live demo for Study journal built with AI agents (opens in a new tab)Source code for Study journal built with AI agents (opens in a new tab)
Personal project, 2026

Microservices e-commerce

Online shop split into independent user, catalogue and order services, each with its own database, behind an Nginx gateway.

JWT authentication, Redis caching for the catalogue and the whole environment spun up with docker-compose. Continuous integration with GitHub Actions and a branch and pull request workflow.
- FastAPI
- Python
- Docker
- Nginx
- PostgreSQL
- Redis
- GitHub Actions
Source code for Microservices e-commerce (opens in a new tab)
Internship at Kanzan Tech, 2024

Bus tracking

Cross-platform app for tracking a fleet's buses, built during the internship of my Cross-Platform Application Development diploma.

Built with the OutSystems low-code platform.
- OutSystems
- Low-code
- Cross-platform
Internal tool, 2026

Rejection analyser

Desktop app that analyses Fleet Manager logs exported from Grafana Loki: it separates pallets that reach their destination from rejected ones, extracts the reasons for each rejection and works out rejection rates by table and by day.

Built in Python with tkinter and packaged as a portable .exe. It reads several JSON files at once and produces an Excel and PDF report with a summary by day and table, a per-pallet breakdown and how often each reason comes up. Includes a help screen with the LogQL query for exporting the data.
- Python
- tkinter
- Grafana Loki
- LogQL
- Excel
- PDF
Internal tool, 2026

LogQL query builder

Desktop app for building Grafana Loki queries without memorising the syntax: you describe what you're looking for in plain language and the app writes the query.

Detects modules, log levels, time ranges and identifiers without using AI. Favourites, history, real-time validation, dark mode and keyboard shortcuts. Packaged as an executable with Electron.
- React
- Vite
- Electron
- Grafana Loki
- LogQL

Outside work.

Music

I play the trombone in the Borox town band. Rehearsals, concerts, processions and village festivals: I've been sharing a music stand with my neighbours for years.
Time with friends

What I enjoy most is spending time with my friends: meet-ups, dinners, village festivals or just an ordinary afternoon. It's what recharges my batteries.
Cooking

I enjoy cooking as much as eating well. I spend a lot of time in the kitchen trying out new recipes, and I've always got a place lined up to go and eat.
Travel

I love travelling and discovering new places, from weekend breaks to trips to the coast. I always come back wanting to plan the next one.